• How often should I get my car serviced?

      Every 5000miles or 6 months, which ever comes first.

    • Do you offer free inspections?

      Yes, every vehicle that comes into the bay for any service including oil changes will have a free courtesy inspection. But we do offer other paid inspections.

    • Do I need an appointment to bring my car in?

      No, but schedulded vehicle will be worked on first.

    • How long does a typical service take?

      Depending on what service you are planning to do, an normal oil change + courtesy inspection takes roughly 1 hour depending on vehicle.

    • Do your parts come with a warranty?

      Depends.

      • Aftermarket parts sold by Artana come with a 12-month / 12,000-mile warranty, including labor.

      • Customers also have the option to purchase extended warranties, which cover 24 months / 24,000 miles.

      • OEM parts sold by us come with a 24-month / 24,000-mile warranty.

      • Used parts or customer-supplied parts do not come with any warranty.

    • What types of vehicles do you work on?

      We service all makes and models of passenger vehicle, including domestic, Asian and European cars, SUVs, Minivans, and Light-Duty trucks.

    • Do you offer tire changes and wheel alignments?

      Yes we do, but price varies from different make and model.

    • Can you help if my car won't start?

      Yes, we can help. If your vehicle won’t start, we can dispatch a technician to perform a jump start on-site. If that doesn’t resolve the issue, we’ll help coordinate a tow to our shop for further diagnostics and repair.

    • Will I get a quote before any repairs are done?

      If your vehicle needs diagnostics first, we’ll discuss any diagnostic charges up front. After that, we’ll provide a full quote for the needed repairs.

    • What payment methods do you accept?

      We accept Apple pay, Credit Cards and Cash, what ever is easiest for you!

    • Will I receive an invoice or receipt?

      Yes, absolutely, you will recieve an invoice or receipt after the service is completed.

    • Where are you located?

      1945 West Cheryl Drive, Pheonix AZ 85021

    • What are your business hours?

      Mon~Sat 9am to 6pm

    • Can I book through LINE?

      We recommend you call in to schedule appointments or through our website, but there is a link to our scheduling page through LINE.

    • 多久需要保養一次車子？

      建議每 5,000 英里或每 6 個月（以先到者為準） 進行一次保養。

    • 有提供免費檢查嗎？

      有的，所有進行服務（包含換機油）的車輛都會享有 免費的基本檢查。此外，也提供其他收費項目的專業檢查服務。

    • 一定要預約才能進廠嗎？

      不一定需要預約，但有預約的車輛將優先處理。

    • 一般保養大約需要多長時間？

      這取決於您需要的服務項目。一般換油搭配基本檢查約需 1 小時左右，視車輛狀況而定。

    • 零件有保固嗎？保固多久？

      視情況而定：

      • 本店販售的副廠件提供12 個月 / 12,000 英里保固（包含人工費）。

      • 顧客可選購延長保固方案（24 個月 / 24,000 英里）。

      • 若使用原廠零件（OEM），則享有24 個月 / 24,000 英里保固。

      • 使用顧客自行提供或中古零件則不提供任何保固，敬請留意。

    • 你們有維修哪些車種？

      本店維修各類乘用車品牌與車型，包括美系、亞洲、歐洲車款，也包含 SUV、Minivan 與輕型貨車（Light-duty truck）

    • 有提供輪胎更換或四輪定位嗎？

      有的，輪胎更換與四輪定位服務皆有提供，價格依車款與輪胎型號不同而異。

    • 車子發不動時可以協助拖吊嗎？

      可以！若車輛無法啟動，我們可安排技師至現場幫您進行電瓶啟動，如無法解決，我們也能協助安排拖吊回店進一步檢查與維修。

    • 維修前會先通知報價嗎？

      會的。如需先行診斷，會在作業前清楚說明檢查費用，後續再提供完整報價給您確認是否進行維修。

    • 有哪些付款方式？

      我們接受 Apple Pay、信用卡與現金。

    • 維修後會提供發票或明細嗎？

      當然會提供！每次服務完成後，我們都會提供明細收據或正式發票。

    • 店面位置在哪裡？

      1945 West Cheryl Drive, Pheonix AZ 85021

    • 營業時間是幾點到幾點？

      每週一至週六，上午 9 點至下午 6 點

    • 可以用 LINE 預約嗎？

      我們建議您直接來電預約或透過官網預約。LINE 上也有連結可引導您至預約頁面。